Welcome…
to your “Health Care Home”
Promoting health, wellbeing and disease prevention to our patients and our community.
Ramsay Street General Practice is a private billing practice.
ALERT: If you have flu-like symptoms, including a fever, cough, headache, sore throat or shortness of breath, loss of smell or taste it is important you seek medical care early as these may be COVID-19 symptoms. Please contact us via phone (07) 4426 2100 prior to making a booking or visiting the medical centre. Please advise at the time of booking if you have been in an area identified as a COVID-19 hotspot in the last 2 weeks or you been in close contact with a confirmed case of COVID-19. Thank you.
Ramsay Street General Practice
At Ramsay Street General Practice our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. This Practice is committed to promoting health, wellbeing and disease prevention to all patients. This Practice does not discriminate in the provision of excellent care and aims to treat all patients with dignity and respect.
FOR YOUR CONVENIENCE
Appointments
A standard appointment at a Ramsay Street General Practice are 15 minutes. Procedures, in general, will require a longer appointment. If you need more time with the doctor, please tell the receptionist when you make your booking. In general appointments can be obtained within 2 working days.
Urgent medical problems will always be dealt with promptly.
An interpreter may be arranged with prior notice. You must notify the receptionist if your appointment is urgent to be given a priority appointment.
Handy Information
House Calls
Home calls are available if you are too sick to come to the surgery. Please ring early as home visits are scheduled prior to lunch. Please note that geographical limits do apply.
Telephone Calls
Although it is always better to discuss any problems face to face with your nurse or doctor you can however contact a nurse or doctor by ringing during surgery hours. Emergency calls will always be put straight through.
Communication with Practice
All communication with the practice should be made via telephone. We do not correspond via email. To make an appointment you can either telephone the practice or use our online appointment system available above on our website.
All Your Information Is Confidential
All patient details and medical records are strictly confidential.
Compliments/Complaints
We welcome your feedback. Write to the practice manager or the Director, Business Innovation, Office of the Health Ombudsman at PO Box 13281, GEORGE STREET BRISBANE QLD 4003.
Helpful Resources
- Gambling Helpline www.gamblinghelponline.org.au
- Community Services and Indigenous Affairs www.facsia.gov.au
- Legal Aid – www.legalaid.qld.gov.au
- Mental Health – Headspace www.headspace.org.au
- Mental Health – Lifeline www.lifeline.org.au
- Mental Health – Reach Out www.reachout.com.au
- Mental Health – Sane www.sane.org
- BeyondBlue www.beyondblue.org.au
- Seniors www.seniors.gov.au